Returns & Exchanges
At Atelier PEGAI, we stand behind our craftsmanship and want you to be fully satisfied with your purchase. If your item isn't a perfect fit, we offer a 30-day window for returns and exchanges on all non-customized leather goods.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused item in its original packaging, ensuring all tags and protective dust bags are included to maintain the leather's integrity.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your parcel, and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our artisans inspect the returned piece, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing